Customer Service Representative

Company: Arcosa, Inc.
Location: Norman
Posted on: April 3, 2025

Job Description:

Join Arcosa Specialty Materials, a company with LOADS of opportunity and stability.

We are seeking a detail-oriented and customer-focused individual to join our team as a Customer Service Representative. This role is pivotal in ensuring smooth daily operations and providing excellent customer support. The ideal candidate will be organized, proactive, and enthusiastic about delivering top-notch service while collaborating with cross-functional teams.

Arcosa Specialty Materials is a leading producer and distributor of construction materials and services. We are unified in our commitment to building a better world through the foundations of roads, bridges, and buildings in our communities across the United States.

We are currently seeking a Customer Service Representative for our Norman, OK office

What You Will Get:

* Competitive hourly pay
* Opportunity for annual performance increases
* 401k program with employer matching
* Room for growth and career advancement
* Health insurance
* Dental & vision insurance
* Paid life insurance
* Paid short term disability
* Paid vacation and sick time
* 11 paid holidays
* MSHA/OSHA training provided

What You Will Do:

* Answer and direct incoming calls at the front desk in a professional and friendly manner.
* Handle incoming and outgoing mail, including sorting, distributing, and managing courier services.
* Maintain and manage office supplies, ensuring adequate stock and timely replenishment.
* Accurately enter sales orders into the system and ensure proper documentation.
* Respond promptly to customer emails, addressing inquiries and resolving issues.
* Email documentation and follow-ups to customers as required.
* Work closely with the sales and production teams to ensure product availability and accurate pricing.
* Perform other tasks as assigned by management.
* Attend scheduled departmental and safety meetings.
* Comply with strict safety procedures, following all MSHA guidelines.
* Actively promote and observe safety and security procedures and use equipment and materials properly.
* Demonstrate initiative, accuracy, and thoroughness.
* Demonstrate aptitude to acquire additional skills.
* Work independently while understanding the necessity for communicating and coordinating work efforts with other employees.
* Actively help and train others.
* Perform other duties as required or assigned.

What You Will Need:

* Prompt, regular, and predictable attendance.
* High school diploma or equivalent (degree preferred, but not required).
* Previous experience in customer service or administrative roles.
* Excellent verbal and written communication skills.
* Strong organizational skills with attention to detail.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM or ERP systems is a plus.
* Ability to multitask and work efficiently in a fast-paced environment.
* Ability to set priorities which accurately reflect the relative importance of job responsibilities.
* Problem-solving skills; exercises good judgment in determining best method and procedure to be followed.
* Willingness and ability to work overtime hours.
* Good communication skills and ability to follow directions.
* Ability to read and interpret documents such as manuals and labels.
* Ability to fill out all paperwork associated with job.

Working Conditions and Physical Environment:

This position is based in an office setting, providing a professional and collaborative work environment. The role involves:

* Office Environment: The work is performed in a typical office setting with standard office equipment such as computers, phones, and printers.
* Work Hours: Standard business hours apply, with occasional flexibility required to meet project deadlines.
* Physical Demands: The role primarily involves sitting for extended periods, with occasional walking, standing, and light lifting of office supplies.
* Noise Level: The noise level in the work environment is usually low to moderate, typical of an office atmosphere.
* Ergonomics: The office is equipped with ergonomic furniture to ensure a comfortable and safe working experience.

Arcosa Specialty Materials is an Equal Opportunity Employer. We activate the potential of our people, care for our customers, optimize operations, integrate sustainability, and promote a results-driven culture aligned with long-term value creation.

ASRE12

Keywords: Arcosa, Inc., Norman , Customer Service Representative, Sales , Norman, Oklahoma