IT Help Desk Technician

Company: Southwestern Wire
Location: Norman
Posted on: April 3, 2025

Job Description:

We are seeking an in-office, entry-level IT Helpdesk Technician
to join our team in Norman, OKSUMMARY:Helpdesk technicians provide training and support for employees
using company hardware and software. Empathy, professionalism, interpersonal
communication, and problem solving are critical to every aspect of their work.
Technicians may be required to work with end users, managers, other
technicians, vendors, and other individuals to accomplish their goal of providing
effective solutions to end user problems.ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING:
Interact with
office and factory staff with professionalism and empathy for their needs.
Consult with
users, management, vendors, and technicians to support computing needs and
system requirements.
Provide end
users with technical support for computer problems on request.
Respond to
daily helpdesk tickets.
Install
hardware and software.
Stay abreast
of advances in technology.
Update and
maintain documentation related to daily procedures and operations as
needed.
Participate in
morning standup meetings.
Participate in
project planning and coordinate work with project managers.
Evaluate
processes for improvement when applicable.
Prepare and
review reports.
Purchase
necessary equipment and perform inventory maintenance.
Other duties
as assigned.
Certifications:(note: If not
certified, must be able to attain within 6 months)
Comptia: Network+
Education:




















High School Diploma (or GED or High School
Equivalence Certificate)
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Keywords: Southwestern Wire, Norman , IT Help Desk Technician, Professions , Norman, Oklahoma